Notice of Privacy
In accordance with the Federal Law on Protection of Personal Data, Shuttle Central will protect all your personal information to prevent any possible damage, loss, destruction, theft or alteration, as well as the unauthorized use of this personal information. Shuttle Central is concerned about your safety so all information we obtain will be treated as confidential in a responsible manner.
The custodian and controller of this information is Shuttle Central SA de CV, located at Av. Del Sol 21B, Supermanzana 47 CP 77506 in Cancun, Quintana Roo, Mexico.
The owner of the personal data declares to have read and accept the terms and conditions of the Privacy Notice made available, knowing the purpose of the collection and processing of personal data, as well as the procedure for exercising their ARCO rights.
The data we collect
The personal information that you provide to Shuttle Central and the data collected through the shuttlecentral.com website, through the use of our online services, as well as other means and formats:
1. Name, gender (male or female), date of birth, telephone number, email address,
2. Job Information,
3. Financial Information,
4. User (s) in social networks,
5. Service (s) contracted
6. Credit or debit card number.
7. IP address, browser type, Internet browsing preferences on our website and the websites you visit.
We may also collect personal information about your preferences in the consumption of products and services offered by Shuttle Central and our marketing network. To ensure that the personal data that you freely and voluntarily provide is correct and up to date, Shuttle Central may collect information from other sources, such as credit bureaus.
In your case, and to meet your needs for technological services, we may require a copy of access to your social networks and emails and, in turn, we may collect through the information you provide us with some personal data in the services with related parties They are sold through our Internet and telephone purchasing system and may even require Official Photo ID from these third parties.
At the time you register on our site or make a purchase, all your personal data and those related to payment, are incorporated into our database is only used to make purchases online or by phone.
You consent to the processing of personal data in accordance with the terms and conditions of this privacy policy.
What do we use your information?
The personal information we collect is directed to: contact, identification and verification process of reservations and home delivery orders, digital submission of documentation, providing information on the status of your support reservations online or by phone, identifying your purchase history, evaluate the quality of the service, and, in general, comply with the obligations we have contracted with our contractors.
Non-essential, we can use your personal data with offers, promotions and advertising of our different tourist service providers, as well as the products and services promoted by Shuttle Central.
Who do we share your information with?
Shuttle Central does not transfer personal data to third parties without your consent, unless it is only required to fulfill the contracted services. Similarly, Shuttle Central may transfer your personal data to subsidiaries and affiliates for the purposes set out in this notice; at the request of an authority; and for the fulfillment of the obligations of a legal relationship between the owner of the personal data and Shuttle Central.
If you have purchased any of the services offered by Shuttle Central through our website, contact center, App, and using electronic payment interfaces, all personal information transferred to a third party is governed by their own privacy policies and practices, which has been carefully selected and they take our customers' privacy concerns seriously.
Therefore, Shuttle Central may hire one or more third parties as selected service providers to support the promotion and marketing activities of the products and services of Chefs, Cooks and / or Contractors, the management and administration of the personal data that is collected through the website and App, and to comply with the provision of the contracted services. It is understood that they have given their consent to the transfer of personal data, if no opposition has been proven to them they are transferred.
Personal information that you provide to Shuttle Central may be compiled and posted in a proprietary database of Shuttle Central. In any case, Shuttle Central cannot market, sell or rent your personal information to third parties without your prior consent. Shuttle Central is not responsible for the content and privacy policies of sites outside of this website.
How can you limit the use and disclosure of your information?
You can disable the use of cookies and web beacons through the configuration navigation options in most Internet browsers. Similarly, you may exercise your right to cancel and oppose the processing of personal data or reject the use of personal data for non-essential purposes.
You have the right to access your personal data that we possess, correct it if it is incorrect or incomplete, which is considered not necessary for the expressed purposes, when it is not used for the purposes that gave your consent or the contractual relationship or services has ended; and oppose the processing of personal data for specific purposes (access, rectification, cancellation and opposition referred to as "ARC").
You also have the right to revoke the consent you have given us for the processing of personal data, to stop using them. You can exercise your ARCO rights and your right of revocation at any time, for which the request will be sent directly by email to the address info@shuttlecentral.com. The request must contain at least: (a) the name, signature and address or other means to communicate the response to your request; (B) the documents that prove your identity, and if the representation is necessary, legal; (C) a clear and precise description of the personal data for which it is required to exercise any of the ARCO rights, and (d) any other element that facilitates the location or identification of the personal data. Shuttle Central will respond to your request by email and it will be answered within 20 (twenty) business days after receipt. If after this period Shuttle Central does not respond to your request, then you can initiate the procedure for the protection of ARCO rights to the Federal Institute for Access to Information and Data Protection (IFAI).
In addition, it should be borne in mind that, in terms of the Law and its regulations (indicated above), on January 6, 2012, you can start the process of protection of ARCO rights, at the National Institute of Transparency and Access to the protection of personal data information (INAI), within 15 days of the date Shuttle Central responds to your request and it is not satisfactory.
What security and control measures are used to protect your personal data?
Chef Central implement administrative, technical, and physical security measures to protect the security of personal information, we require that contracted service providers must comply, including the case of services provided by subsidiaries or affiliates.
All information is stored for security reasons, to prevent loss, theft, misuse, or alteration. Shuttle Central may use "cookies" or "IP addresses" to confirm your identification when you access our sites. The use of "cookies" does not collect personal data of users in terms of the Law and its Regulations.
Cookies are text files that are automatically stored downloaded on the user's computer, on the computer's hard drive to navigate a specific web page, which allows the Internet server to remember some information about the user, including preferences for viewing. of the pages on that server. For their part, web beacons are images embedded in a web page or email, which can be used to monitor the behavior of a visitor, and store information about the user's IP address, the duration of the interaction time on said page and the type of browser used, among others.
Please note that the use of cookies and web beacons is to obtain the following information:
• Your browser type and operating system.
• The web pages you visit.
• The links below.
• The IP addresses.
• The site you visited before coming to ours.
This information is collected and used only to make constant improvements in the service provided to our customers.
Protecting the privacy of the personal data of minors is particularly important to Shuttle Central. When Shuttle Central is aware of the personal data of minors, the treatment will always be carried out respecting the guidelines and requirements established in the Law and its Regulations.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Changes to the Privacy Policy
Shuttle Central reserves the right to change this Privacy Notice at any time necessary. If there is any change in this privacy policy, it will be communicated through our website chefcentral.mx. Shuttle Central is not responsible for the ignorance or lack of notification of change or modification to this Privacy Notice.
Shuttle Central has published this Privacy Notice for public consultation through its website or by sending an email request to info@shuttlecentral.com.
Applicable Law
Shuttle Central is located in Mexico and everything related to your personal data is governed by the laws of Mexico. By providing your information, visiting our website, or by making use of it, the interested party is aware and authorizes the use of their personal data to Shuttle Central in accordance with this Privacy Notice.
Last update of this privacy policy: September 2020.
